TERMS AND CONDITIONS OF SERVICE BETWEEN SCHOLARLY PTE. LTD (UEN NO. 202324923K) (THE ‘COMPANY’) AND REQUESTER FOR TUITION SERVICES (THE ‘CLIENT’)

Services

Scholarly Pte. Ltd (the ‘Company’) will promote and provide tuition packages to parents who request for tuition services (the ‘Services’) for their children (the ‘Client’) to be conducted by assigned tutors at the Client’s premises.

The Company will endeavour to use its best efforts to provide the services.

Payment Terms

The Client agrees to pay the Company the fees and charges specified in the quotation before accepting the Services. The Company reserves its right to review its charges and fees from time to time and will notify the Client.

The Company will send an invoice to the Client before the commencement of the Services. The Client shall pay the for the Services not later than 24 hours before the commencement of the Services.

Payment for the invoice shall by PayNow, PayLah or any mode of payment agreed by the Company.

Time is of essence and timely payment is a term and condition of the Agreement.

Group Lesson Attendance Policy

Group lesson fees are charged based on the number of students enrolled for the group, and the applicable group rate shall remain in force regardless of the actual number of students who attend the session.

In the event that one or more students do not attend a scheduled group lesson, the lesson will proceed for the attending student(s), and the full group lesson fee shall remain payable. For the avoidance of doubt, no refund, credit, make-up session, or conversion to a solo lesson will be provided.

Where a student is unable to attend due to illness, the Client may request to reschedule the entire group lesson. Such requests must be submitted prior to the start of the lesson and are strictly subject to the Tutor’s availability. The Company may, at its sole discretion, request reasonable proof of illness, including but not limited to a medical certificate or a parental declaration.

The Company reserves the right to decline any rescheduling request that does not comply with the above requirements or where rescheduling is not reasonably practicable.

Cancellation & Rescheduling

The Client may cancel or reschedule a tuition lesson, provided notice is given at least 24 hours before the scheduled start time. This notice period respects the preparation and scheduling of our Mentors; therefore, any cancellation or rescheduling request made with less than 24 hours’ notice will be considered a “Late Cancellation” and is billable at the full session rate.

Exceptions may be considered on a case-by-case basis only in the event of extenuating and unforeseen circumstances beyond the control of all parties. Please note that paid lesson packages are non-transferable, non-assignable, and non-refundable, unless specifically approved by the Company.

The Company also reserves the right to cancel any tuition lesson due to unforeseen events or circumstances beyond its control. In such cases, the Company will replace the tuition lesson at a mutually agreed date and time.

Mentor Absence, Relief Arrangements, and Make-Up Policy

In the event that an assigned mentor is absent due to illness or unforeseen circumstances, Scholars Hall will arrange for a fully briefed relief mentor to take over the class. To ensure uninterrupted academic progress for the student, there is strictly no refund or prorating of fees when a lesson is fulfilled by a relief mentor.

If a relief mentor cannot be sourced for the original time slot, or if the proposed relief arrangements do not suit the student’s schedule, the student is entitled to the following alternatives:

• Request an alternative relief mentor whose schedule aligns with the student’s availability.
• Opt to skip the affected week’s lesson and make arrangements to attend a make-up class with the originally assigned mentor upon their return.

Liability

The Company shall have no responsibility (whether to the Client or otherwise) in respect of any losses which are not reasonably foreseeable, any indirect, consequential, special or punitive losses, any loss of anticipated income, profit, use, anticipated savings, goodwill, reputation or business contracts or any other form of pure economic loss or any loss or damage suffered by the Client as a result of, or in connection with any claims against the Client arising from or in connection with the Services.

Unless otherwise stated and to the fullest extent permitted by law, any claim against the Company shall be limited to the aggregate amount or all amounts actually paid by or due from the Client or if applicable, the total amount paid for the tuition packages.

Safe Environment

The Client shall honour and respect the Company’s employee or tutor at all times to the employee’s same standard of professional integrity and conduct.

The Client shall provide a safe and respectful environment for the tuition lesson to be conducted by the tutor and shall not commit or cause to committed any act of harassment, abuse or any form of disrespectful conduct.

Indemnification

The Client agrees to indemnify and hold the Company, its servants or agents, harmless from and against any and all claims, costs, damages, losses, liabilities, expenses, solicitor’s fees, fees or fines by regulatory bodies arising out of and in connection with the provision of the Services.

General

Electronic signatures as properly verified and authenticated are deemed to be legally binding.

If the Client fails, neglects and/or refuses to sign but instructs verbally or in writing the Company to perform the Services, which have been performed at the Client’s request or in the exigency of circumstances, the Client is deemed to have accepted the Terms and Conditions of the Agreement, notwithstanding the absence of its signature.

Communications

All communications between the parties with respect to this agreement shall be by electronic means or email sent to the last known address of the parties in their latest communication. Such notice so given shall be effective when in the ordinary course of transmission it would be received.

Waiver

No exercise or failure to exercise or delay in exercising any right power or remedy vested in any party under or pursuant to this Agreement shall constitute a waiver by that party or any other right power or remedy vested in such party.

Promotional Offers and Discounts Policy

• Non-Stackable Promotions: Promotions, discounts, and special offers cannot be combined or stacked on a single purchase.
• Highest Value Application: In the event that a client qualifies for more than one concurrent offer (for example, both the Referral Program and the 24-Hour Package promotion), only the single promotion offering the highest total value will be applied to the transaction.

Exclusion of Third-Party Rights

A person or entity who is not a party to this Sale and Purchase Agreement shall not have any right to enforce any provisions of this agreement pursuant to the Contracts (Rights of Third Parties) Act 2001 or any statutory modification or re-enactment thereof for the time being.

Governing Law & Dispute Resolution

These Terms and Conditions shall be construed, governed and enforced according to the laws of Singapore and the parties submit to the exclusive jurisdiction of the Singapore Courts.  It is the intention of the parties to settle, to the greatest extent possible, any disputes arising between them in an amicable and equitable manner.  Should any dispute arise between the parties concerning any matter arising from or in connection to these Terms and Conditions, it shall initially be resolved by discussion and negotiation initially and if necessary, by mediation or alternative dispute resolution in the second instance and only in the last resort by litigation or arbitration.